This Privacy Policy explains how we collect, use, protect, and manage your personal information when you use our website and services. By accessing our platform, you agree to the practices described in this policy. Your privacy matters to us, and we are committed to handling your information responsibly and transparently.
Information We Collect
We may collect personal information such as your name, email address, phone number, billing details, and booking preferences when you use our services. We also collect non-personal data such as browser type, device information, IP address, and browsing behaviour to help us improve website performance and user experience.
We only collect information that is necessary to provide our services and improve your interaction with our platform.
How We Use Your Information
Your information is used to process bookings, send confirmations, provide customer support, and communicate important updates related to your tours or purchases. We may also use your data to improve our services, personalise your experience, and send promotional updates where permitted by law.
We never sell, rent, or trade your personal information to unauthorised third parties.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand user behaviour, remember preferences, and improve overall site functionality. You may choose to disable cookies through your browser settings. However, doing so may limit certain features of the website.
Data Protection and Security
We use industry-standard security measures to protect your personal data from unauthorised access, loss, misuse, or alteration. Secure servers, encrypted payment systems, and restricted access protocols are in place to safeguard your information. Despite these measures, no online transmission is completely secure, and users share information at their own risk.
Sharing of Information
Your information may be shared only with trusted third-party service providers who help us deliver our services, such as payment processors and tour operators. These parties are required to maintain strict confidentiality and use your information only for service-related purposes.
We may also disclose information if required by law, legal proceedings, or government requests.
Data Retention
We retain personal data only for as long as necessary to fulfil its intended purpose, including legal and accounting obligations. Once your data is no longer required, it is securely deleted or anonymised.
Your Rights and Choices
You have the right to access, update, correct, or request deletion of your personal information. You may also opt out of promotional communications at any time by using the unsubscribe option in our emails or contacting our support team directly.
We respect your privacy choices and aim to respond to all requests in a timely manner.
Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content, or security of these external sites. We encourage users to review the privacy policies of any third-party websites they visit.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal data on our platform, we encourage them to contact us so the information can be removed promptly.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes are made indicates acceptance of the updated policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, you may contact us through the official support channels provided on our website.